A little help.

Help with your Purple Phone account, Purple ID and calling experience.

Signing in

Use the credentials associated with your enabled Purple Phone account. Include the error message when asking for help, but never send your password or verification code.

Calls and technical issues

Tell us your iPhone model, iOS version, app version, when the issue occurred and whether you were on Wi-Fi or cellular. Include your Purple ID or a call reference if available. Never send payment-card details.

Safety and account help

For unwanted contact or other safety concerns, include the account or call reference and a description. Avoid sending sensitive media. For data or account requests, see Your account.

Purple Phone is not an emergency service.